SCAM CASE CAPITAL SORAEDS

These guys are just below average. There software and computer infrastructure is extremely inferior this leads to regular freezes of the platform. Speed of execution is very poor leaving you out of the spike and at times the retracement. On Sunday nights they open anything between 0000hrs and 0200hrs GMT and there is no customer support or dealing desk from 0700-2130 GMT. God help you if you get a platform freeze on the wrong side of your trade!!! When there is the support they are helpful and friendly. Capital Spreads are a spread betting company whose heart is in the right place and whom it is possible to make money with but they need to tighten-up on their game.

SCAM CASE CAPITAL SORAEDS A few weeks ago I traded usd/cad on capitalspreads platform when unexpected happened - price dropped down to 0.0000. I new that something has gone wrong, manually closed the trade with profit and expected the broker to cancel this trade. And they did. However, next day after work I looked in to my account and discovered that they activated the same trade again ( which had only stop loss)without my knowledge and price hit stop loss. After an argument on phone they did not agree to cancel the trade ( which was opened by them) but offered to reduce my loss to half. With explanation that this was the actual price at the time I closed my trade manually. Platform and charts often freezes. Yesterday quite a few charts stopped streaming and resumed ~40min later leaving blank spot. I would not dare to leave a trade open if I can not access an internet and periodically check the status of my account. While not trading - it is advisable to check account at least daily.